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Adult Social Care - Tell us about it!

"Our relative has mobility issues and suffered several nasty falls, and consequently the Occupational Therapist (OT) became involved and looked after her case, with a view to making her safer in her home.  All the OT’s work was done in a very professional manner, with sensitivity, kindness, compassion and understanding when encouraging our relative to accept aids and changes to her home to ensure she is safer and stays safe.  The OT is an exceptional, caring person who is passionate about what she does and afforded the utmost care and concern.  She knows her job well and does what’s best for the client.

The OT always had time to talk with us about any concerns or questions we had.  She returned calls promptly and kept us up-to-date with developments.  She is a wonderful, professional lady, and also a very conscientious one.  There aren’t enough words to describe what a rare gem our OT is."

This is what Mr and Mrs C told us about their relative’s OT. 

In Adult Social Care we think it’s really important to listen to what the people who use our services - like Mrs K above - think.  We believe the services we offer are of high quality and good value for money, but we are always keen to hear what you think we can do to improve services to meet your individual care needs. 

Here's what some of you have told us recently, and the changes we have made as a result:
 

You said….
Carers of people attending Seaview Day Centre told us they were concerned about a lack of sufficient communication to them.
We did…
As a result we introduced a regular carers group and newsletter.

You said…
We are continually receiving feedback about our information and learning how we can make it clearer especially in relation to finances and paying for care. We did…
We amended letters, pro-fromas and guidance to make complex financial matters clearer.

You said…
You told us that there were not always adequate services in place for an emergency situation.
We did…
In response we are developing a rapid response service to avoid temporary residential care.

Want to get involved?  Here's how:

  • Tell us your comments by e-mail, phone or letter (see details below).

  • If you think we've got it wrong, we're sorry.  Please use the Complaints section and help us to put it right. 

  • Join a service user or carer meeting.  

  • Get involved in a discussion/consultation. 

  • Help us proof-read whether our letters are clear and jargon-free.

  • Get involved in helping us recruit and train staff. 

  • Help to monitor the services we provide eg. Day Centres.

  • Become part of a team to draw up a contract for a new service.

  • Any others?  Please tell us...  

If you would like to get involved, please contact our Quality Team using any of the methods below: 

  • e-mail 

  • phone: 01202 261158

  • post: Quality Team Borough of Poole, Freepost BH910, Adult Social Care, Civic Centre Annexe, Park Road, POOLE, Dorset BH15 2BR.

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Help and support to ensure you have your say

Everyone who uses our services has the right to have their voice heard.  We know that different people need different types of support to help them communicate and get involved.  We can help in the following ways:

  • Assistance with transport to get to consultation events.

  • Communication equipment at meetings and events

  • Information in accessible formats (e.g. audio CD, Braille, Easy Read).

  • Language interpreters (including British Sign Language).  

 Data Protection Act

The information you provide is protected by the Data Protection Act.  Strict controls are in place to safeguard such data.  Further details are in our leaflet "Protecting Your  Personal Information" which can be supplied on request.  We will always check with you before we include what you've told us on this website.  

Equal opportunities  

We can supply this information in large print, in audio format, or have it translated for you.  A member of staff will also be happy to discuss this information with you.  Please call 01202 633902.

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Contact us

Tel:
01202 261158

Fax:
01202 261001

Address:
Borough of Poole 
FREEPOST BH910
Adult Social Care
Civic Centre Annexe
Park Road
POOLE
Dorset
BH15 2BR