The HWRC is at 92-98 Nuffield Road, Poole. Use postcode BH17 0RS if you have a sat nav.
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We have improved the service to residents and now provide longer opening hours at the site on certain days.
These hours will make it easier for residents to drop-off waste and recyclables on some days after they leave work.
Opening hours are:
Monday 8:30am to 6pm*
Tuesday 8:30am to 6pm*
Wednesday 8:30am to 7pm* (6pm- 1st October - 31st March)
Thursday 8:30am to 6pm*
Friday 8:30am to 6pm*
Saturday 8:30am to 6pm*
Sunday 8:30am to 6pm*
On Wednesdays there will be specific arrangements for larger vans (over 2.1m in height) with household waste to visit the site. These larger vans will not be able to visit the site on any other days.
The site is open every day except Christmas Day, Boxing Day and New Year's Day.
Site operations may require that the site is closed on an as needs basis for the handling of any incidents.
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You will need to bring your Council Tax bill or other recent proof of Poole residency with you every time you visit the site.
The site has a one-way traffic flow with the entrance on the south side and a separate exit on the north side.
Dorset residents in certain areas can also apply for a permit to use the site, applications should be made to Dorset County Council, Dorset Waste Partnership. You must bring your permit with you and show it to a site assistant.
The tip entrance has two lanes.
Lane 1: Residents with cars, cars with trailers and small vans access the site via lane 1 under a height restriction which allows a maximum vehicle/trailer height of 2.1m (6ft 10”). This lane is available at all times that the site is open.
Lane 2: Larger vans and ‘flat bed’ vehicles (up to 3.5 tonnes) need to enter via the second lane. These vehicles should pull up to the barrier in the second lane and if the gate is not open, use the intercom on the adjacent fence to request access via wider gates. This lane is available for use on Wednesdays only.
All vehicles leaving the site will exit via a separate lane on the north side of the site. Vehicles must give way to vehicles on Nuffield Road.
All vehicles must observe the no-entry, one-way and 5mph signs throughout the site.
Pedestrians and cyclists should access the site via a special gate by the vehicle entrance and use the pathway and road crossing along the south perimeter of the site to access the recycling bins and containers at the rear of the site. They should exit via the pathways that follow the vehicle exit around the back and northern side of the site.
Cyclists must dismount whilst in the site and push their cycles.
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The height barrier, restricting access to vehicles with maximum height of 2.1m (6ft, 10”) high, is only on Lane 1 entry to the site which otherwise allows unhindered access.
Placing the height restriction allows the great majority of household vehicles, cars, cars with trailers, people carriers and small vans to quickly enter the site without being held back for other checks.
Trailers with trailer beds larger than 6 foot x 4 foot/ 1.2 metres x 1.8 metres are not allowed to enter the site due to potentially causing an obstruction to other site users.
It is illegal for traders or businesses to dispose of their trade waste at the HWRC which is only licensed to accept household waste from a council taxpayer's own property. Larger vehicles (up to 3.5 tonnes) that cannot fit below the height barrier (2.1m) can access the site on Wednesdays only and need to use Lane 2, where it will be necessary to show that the waste they are carrying is genuine household waste from their own property. If the gate is not open then use the intercom on the adjacent post to request access.
Traders and businesses are allowed to legally dispose of trade waste by crossing the weighbridge to a different part of the site and making the appropriate charge.
The purpose of restricting high sided vehicles to a Wednesday is so that we can ensure there are sufficient staff on hand to assist with the removal of waste (larger vehicles carry significantly more waste as a rule) and thus ensure a quick turnaround of visitors. This has greatly reduced waiting times and ensured waste entering the site is properly segregated thus improving the possibility of items being recycled. To compensate for the fact that restrictions on size have been put in place, opening times have been extended beyond the average working day to enable people to access the site later.
In addition the site enables us to maximise staff efficiency costs by ensuring we are resourced for key times and not over-staffed during slacker periods. The restriction of high sided vehicles is a significant innovation which helps us to do this. To enable high sided vehicles to be allowed on site on other days would mean further staff have to be employed to operate the gates on a full time basis.
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We ask you to help us recycle as much waste as possible by separating it and using different skips and containers marked at the site. If you are unsure where a particular item goes please ask a member of staff who will advise you. The following materials that are taken onto the site are recycled, composted, reused or recovered:
Cardboard too large for your blue recycling bin
Furniture, for example beds and sofas
Portable household batteries
Electrical equipment for example TV’s, monitors, CD Players, Hifi’s, stereos
White goods – Fridges, freezers, washing machines etc
Soil and Rubble *see note below
Asbestos and Hazardous waste
There are currently no charges for disposing of materials at the site.
*The equivalent of six bags or one car boot load of soil or rubble can be taken onto the site by a resident each month. Larger amounts of this material should be disposed of either by hiring a skip or taken to a commercial site.
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The site has a one-way traffic flow so it will help when you pack your waste and recyclables to pack them in reverse order of drop-off. This will enable you to drive around the site to drop off waste and recyclables and minimise the amount of walking backwards and forwards around the site. Click here to look at the layout of the new site.
It will also reduce the risk that you miss a container bay for some of your waste and end up having to drive out of the site and re-entering it to drop off heavy waste.
Please check the current site information showing the site layout and what to drop off where. This information is displayed on two large information boards, one located by the Site Office and one opposite the entry control post at the back of the site.
The general order of bins, bays and containers is currently:
Firstly the ground level containers at back of the site:
1st : Vehicle tyres and tyres on wheels
2nd : Asbestos
3rd : Plasterboard
4th : Soil, rubble and ceramics (tiles, ceramic sinks etc.) – no plastic bags
5th : White goods, fridges, washing machines etc.
6th : Fluorescent tubes, TV’s and computer monitors, small electrical items e.g. kettles, irons, toasters, hairdryers.
7th : Recycling bins for glass and plastic bottles
8th : Used engine oil, used cooking oil, vehicle batteries
9th : Gas & LPG containers
10th : Shoes, textiles, books
11th: Hazardous waste/chemicals (opposite side of the road)
Secondly the elevated large container bays & walkways:
12th : Garden waste; tree & plant prunings, grass cuttings, small trees and shrubs, leaves. No plastic bags please.
13th : Cardboard/ Paper
14th : Wood and timber. No plastic bags please.
15th : Landfill waste - this is general waste. Please check that there is nothing included in this waste that could be recycled or reused.
16th : Scrap metal. Please do not put small electrical items in this container, please use the container marked for small electrical items.
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