Contact Us

To find the best person / team to help you, please refer to our A-Z of services and click on the link relevant to your enquiry. All appropriate contact details are normally shown at the top right corner of each page. You can also refer to our downloadable A-Z Guide

Try the following links if you want to make a payment, application or report an issue, as you can contact us 24 hours a day.

Our core working hours are:

• 8:30 am - 5:15 pm Monday - Thursday
• 8:30 am - 4:45 pm Friday

However, as many services are now available to you between 8:00 am and 6:00 pm, Monday - Friday, as part of our Customers First programme - download our A-Z Guide for details.

Online

For the quickest response use our online report it and apply for it services. There are now over 300 services available online.

If you would prefer to email please view the list of council departments to select the most relevant service unit. Specific e-mail addresses are also listed at the top right of most web-pages.

By Phone

Please use our A-Z of services to find the number you need. You can also use the following phone numbers:

• Main Switchboard: 01202 633633 (Please note that your call will be shorter if you ring the relevant service number).  
• Minicom: 01202 743636
  ( for hard of hearing customers).
• Emergency / Out-Of-Hours: 0800 506050

Calls to some numbers may be recorded for quality, training and security use.

By post

If you know the department you require, please use the following link to select the appropriate Service Unit. Otherwise you can write to us at:

• Borough of Poole, Civic Centre, Poole BH15 2RU.

In person

Please note that we have various office buildings across the borough. Some key services such as Planning, Building Consultancy and Benefit Payments, are provided at the Civic Centre itself.

Website feedback

Please use the following link if you would like to e-mail the webmaster to provide feedback about boroughofpoole.com